Using this website
You're welcome to read, print and share anything on this site. What you may not do is copy the design, code or written content to present as your own, scrape it at a volume that affects other visitors, or attempt to break into it.
We try to keep everything here accurate, but we make no guarantee that it is complete or current. Nothing on this site — including prices, timeframes and case study figures — is a binding offer. The binding version is the proposal we send you and the contract you sign.
The free consultation
It is genuinely free and carries no obligation on either side. We may decline to take a project on, and you may end the conversation at any point without explanation. Anything commercially sensitive you tell us on that call is treated as confidential whether or not anything is signed.
Proposals and pricing
Prices shown on this site are indicative starting points for typical projects. Your proposal will state a fixed price for a defined scope. Proposals are valid for 30 days unless they say otherwise.
Work that falls outside the agreed scope is quoted separately before it starts. We will not do extra work and then invoice for it.
Payment
Unless your contract says otherwise: 50% on signature, 50% on go-live, payable within 14 days of invoice. Care plans are billed monthly in advance and can be cancelled with 30 days' notice. Third-party costs — model usage, telephony, messaging providers — are billed to your own accounts at cost, not marked up through us.
What you own
On final payment, you own the configuration, prompts, workflows, documentation and any custom code written specifically for you. The accounts are in your name from the start of the project.
We keep ownership of our own general tools, libraries and methods, including anything we had before your project began. We won't use your data, branding or business specifics in another client's build.
What we can't promise
AI systems are probabilistic. A well-built agent will still occasionally misunderstand someone, and we design safeguards on that assumption rather than pretending otherwise. We don't guarantee that any agent will be error-free.
We also depend on services we don't control — model providers, messaging platforms, your own systems. If one of them changes or goes down, we'll work to restore service quickly, but we can't be liable for their outages.
Where a project has an agreed performance target, that target and the remedy if we miss it are written into the proposal. That's the commitment that counts.
Your responsibilities
- Give us accurate information about your prices, services, hours and rules, and tell us when they change.
- Provide the access we need, when we need it, so timelines hold.
- Name one person who can answer questions and make decisions during the build.
- Make sure you have the right to give us any data you give us.
- Keep a human reachable for customers who ask for one. This is not optional in anything we build.
Liability
Our total liability under any project is limited to the fees you have paid us for that project in the twelve months before the claim. Neither of us is liable to the other for indirect or consequential loss, including lost profits. Nothing here limits liability for fraud, death or personal injury, or anything else that can't be limited by law.
Ending a project
Either of us can end an ongoing engagement with 30 days' written notice. If you end a build midway, you pay for the work completed to that date and we hand over everything produced so far. Care plans stop at the end of the notice period, and whatever we built keeps running.
Confidentiality
Each of us will keep the other's non-public information confidential and use it only for the project. This survives the end of the contract. We will not name you as a client or publish a case study about your project without your written approval — every case study on this site has been read and signed off by the client in it.
Governing law
These terms and any project contract are governed by the law of the jurisdiction stated in your contract, and the courts there have exclusive jurisdiction over disputes.
Getting in touch
Questions about any of this go to info@elitra.cloud. If something here reads as unfair, tell us — we'd rather discuss it before a contract than after one.